Frequently Asked Questions

Archive 2025-2026

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Additional Resources

Insurance ID Card

Account Information

Benefits

Benefit Information

Dental Option

Optional Dental Plan

Offered in partnership with Guardian Dental

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Cost Sheets

Online Enrollment Periods

Fall: 05/30/2025 - 09/05/2025

Spring/Summer: 10/31/2025 - 01/23/2026

Summer: 04/01/2026 - 07/11/2026

Online Enrollment

Students with a Qualifying Event

Opt-Out

All full-time students with at least one on-ground class and all DNP students at Southern Illinois University Edwardsville are required to have a continuous medical insurance policy which complies with the waiver criteria set up by your institution. The online waiver request form must be completed annually in the Fall by all students and will be open each semester to any new students during the waiver deadline dates listed below.

All new students should have received a waiver system activation email. This activation is required before a waiver can be submitted. If you did not receive this email, or the email is more than 30 days old, please click here and request a new waiver activation email be sent to you.

You may only waive coverage during the following Waiver Periods:

2025-2026 Plan Year

Fall: 05/30/2025 - 09/05/2025

Spring/Summer: 10/31/2025 - 01/23/2026

Summer: 04/01/2026 - 07/11/2026

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

UnitedHealthcare Insurance Company
PO Box 809025
Dallas, TX  75380-9025
1 (800) 767-0700
UHC Customer Service

Guardian Dental

This service is not administered by Academic HealthPlans.
1 (866) 569-9900
Monday - Friday 9 AM - 9 PM EST

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected