Frequently Asked Questions

Archive 2023-2024

Home

Additional Resources

Account Information

COVID-19 Resources

Benefits

Benefit Information

Advantages of Membership

Enhanced Products

Enroll/Cost

Am I Eligible to enroll in the Student Health Insurance Plan?

Cost Sheets

Online Enrollment Periods

Fall: 05/30/2023 - 09/01/2023

Spring/Summer: 10/31/2023 - 01/19/2024

Summer: 03/26/2024 - 07/12/2024

Students with a Qualifying Life Event

Waive

NEW THIS YEAR: The University's policy as it relates to health insurance coverage and waiver criteria has changed this year. All full-time students with at least one on-ground class at Southern Illinois University Edwardsville are required to have a continuous medical insurance policy which complies with the waiver criteria set up by your institution. The online waiver request form must be completed annually in the Fall by all students and will be open each semester to any new students during the waiver deadline dates listed below.

All new students should have received a waiver system activation email. This activation is required before a waiver can be submitted. If you did not receive this email, or the email is more than 30 days old, please click here and request a new waiver activation email be sent to you.

You may only waive coverage during the following Waiver Periods:

Fall: 05/30/2023 - 09/01/2023

Spring/Summer: 10/31/2023 - 01/19/2024

Summer: 03/26/2024 - 07/12/2024

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

UnitedHealthcare Insurance Company
PO Box 809025
Dallas, TX  75380-9025
1 (800) 767-0700
UHC Customer Service

Cigna Dental

This service is not administered by Academic HealthPlans.

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected